About Mira
Mira is a San Francisco-based hormonal health company providing integrative care and hormonal testing for over 200,000 customers. In 2023, they were recognized by Inc. 5000 as America's fastest-growing femtech company. We started our company to help women and individuals reach their parenthood dreams and make their fertility journey smoother.
Mira’s most important breakthrough was inventing the market's only FDA-compliant at-home fertility monitor with quantitative technology. Since the beginning, they have been on a mission to develop data-driven hormonal health solutions to help women make confident health decisions during every stage of their lives—from the menstrual stage to menopause. Mira offers solutions to test, boost, and navigate fertility—starting from comprehensive hormone testing and supplements to fertility coaching and online courses.
We are committed to helping our customers achieve the highest possible success rates and outcomes; that is why our focus is on personalized care, the use of the most cutting-edge technology, and science-backed data.
About the position
We are looking for a Product Operations Manager with a founder’s mindset to lead our virtual Hormone Health Clinic. Beginning with the Fertility Program, this role offers the chance to scale the clinic and introduce additional programs, further enhancing the Mira ecosystem. Think of it as a startup within a startup.
If you're ready to challenge yourself in a high-growth environment and make a meaningful impact on women's health, we invite you to join our team!
Responsibilities:
- Operations management: Manage day-to-day clinic operations, handling inquiries, troubleshooting, and supporting hormone health coaches. Monitor clinic capacity and scheduling to ensure adequate availability of appointment slots, addressing any capacity issues with relevant teams. Communicate priorities, requirements, plans, and project statuses with key stakeholders regularly. Act as leader of the Mira Clinic product, demonstrating a startup mindset, problem-solving, taking initiative, and driving the success of the telehealth product.
- Providers management: Oversee client and provider personas, product documentation (guides, SLAs, procedures, etc.), and quality control processes to ensure an optimal user experience and maintain high standards. Oversee updates to clinic policies, including non-soliciting policies, and ensure clear communication of product and process changes. Oversee clinic session reporting accuracy, manage invoice processing, and ensure timely payouts. Prepare for future initiatives such as recruitment, quality control, training, and proactive sales management.
- Tech Stack Support: Ensure a smooth client experience by managing scheduling workflows, event setup, scheduling visualization, and triggered communications within the platform. Administer and adjust telehealth platform tools to accommodate product updates and ensure seamless clinic workflows.
- Product vision and improvements: lead improvements of in-house telehealth services, ensuring the product concept aligns with user needs, and manage the product development lifecycle, including defining roadmaps, setting priorities, and making data-driven decisions. Collaborate with cross-functional teams to improve and optimize the product, facilitating communication, organization, and task management from concept through launch.
- Customer Experience Optimization: Drive continuous improvement in conversion rates together with the Product Marketing Manager, and work on increasing Clinic Lifetime Value (LTV) by focusing on product retention and reactivation strategies.
- Customer Research: Lead user testing and feedback collection processes to enhance user satisfaction, and establish success metrics to measure and assess the impact of product initiatives. Collect, analyze, and synthesize customer insights; bubble up unexpected insights or ideas revealed in data; segment user data and extracting insights from analysis; review end-to-end customer product experience.
Requirements
- Bachelor’s degree in Business, Management, Marketing, or a related discipline.
- Proven experience in Product Management.
- Strong financial analytics capabilities, including ROI and project payback analysis.
- Experience in managing cross-functional teams effectively.
- Ability to introduce innovative ideas to drive product growth at Mira.
- Excellent project management, organizational, and ownership skills.
- Willingness to start with hands-on tasks before transitioning to a leadership role.
- Ability and willingness to work in dynamic environment with changing priorities (i.e. startup)
- Previous experience as a founder or co-founder is a plus.
Details
The role is a remote position, with a 40-hour workweek, flexible working hours and occasional overlap with the US team. Contractor or B2B employment contract.
What we offer
- You will work with a dedicated, highly-engaged, international team of professionals who are passionate about helping couples and individuals start their families
- We have a fast paced and collaborative work environment where we encourage open communication, ownership and independence
- In addition to competitive salary we offer performance-based bonus system based on OKRs
- We provide professional development opportunities - training courses, workshops and seminars
Recruiting process
Step 1 ‘Screening call with HR’ - Step 2 ‘Assessment task’ - Step 3 ‘Interview with Head of Product Team’ - Step 4‘Final interview with CEO and CMO’