Head of Customer Experience (E-Commerce)

First name *

Last name *

CV * (system.max.size)

E-mail *

Mobile *

LinkedIn *

Availability * 1 month1 week2 weeks3 monthsImmediatelyMore than 3 months

What is your experience managing CS teams specifically for e-commerce brands? *

What were the team size, structure, and locations of your subordinates? *

How many tickets did your team handle per month? *

What is your experience supporting a brand that uses Shopify? *

What CS tools and ticketing systems have you used? *

Please provide an example when you successfully reduced refund rates for an e-commerce brand? *

How did you handle fraudulent activities and what measures did you implement to reduce fraud? *

How have you managed shipping-related inquiries and issues (Where Is My Order - WISMO)? *

What are your monthly financial expectations for this role based on a B2B contract in USD? *